In the context of improving access to digital public services and supporting citizens in using the e-Albania platform, any individual who encounters technical or practical difficulties in using this platform can contact the offices of the municipalities or administrative units of their place of residence.

The service offices provide specialized, fast and completely free assistance to help citizens apply and benefit without obstacles from the electronic services offered through the state portal. This initiative aims to guarantee that all citizens, regardless of age, level of digital knowledge or technological capabilities, have equal access to public services.

Through this direct support, it is intended that the digitalization process does not exclude anyone and enables easier, safer and more reliable access for every citizen in relation to public administration.